Shipping

 International Shipping

 We will ship USPS First Class to just about anywhere your customer is located. Tracking is only available when the package is in the United States.  NELI1 is not responsible for lost packages or delays due to customs which may be a few days to a few weeks. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

 US Shipping

 USPS 1st Class w/tracking (5-7 business days)

 USPS Priority w/tracking (2-3 business days)

 

Canada Shipping

USPS International 1st Class (5-12+ business days)

 

 Replacement/Refunds

All refunds are minus shipping costs. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us by email with your order number and details about the product you would like a replacement on. We will respond quickly with instructions for how to  replace items from your order.

Replacement Request Instructions

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of the customers is of the highest importance to us! We are happy to replace any items that we missed the mark on. 

Please follow these instructions for an exchange: 

1. Take a photo of the problem - If the problem is print size, please use a ruler. 
2. Send an email with the subject line "Order # "Your Order Number" Replacement Request" to Neli1clothing@gmail.com 
3. Please include the following:

• The photo(s)
• A specific description of the issue
• The Order Number
• If there are multiple products in an order, identifying the product with the issue

 

Our support team will respond within 1-5 business days.